FAQ

When do I get my order?

In the checkout, you can find the estimated delivery time for your order and the cost of shipping. When your order is dispatched, you will receive a shipping confirmation email containing your parcel tracking information. If you cannot find your shipping email, or your link is not working, please track your order here. If it has been more than 10 working days since the tracking was last updated and you suspect it has been lost, please get in touch with us here for assistance and we will help you look into your parcel.

Can I cancel or change my order?

You can send a request to cancel or change your order here. Please note that your order is usually handled immediately so that you can receive it as fast as possible so a change in an order is usually not something we can do. We can not cancel and make changes to an order that is made to order.

I want to make a return or reclaim

Returns cost 10USD

Read our return policies and register a return here.

Read our warranty and register a reclaim here.

Duty & Tax

United States:

  • Customs Authority: U.S. Customs and Border Protection (CBP)
  • The minimum threshold: Generally, goods valued at $800 or less qualify for duty-free and tax-free entry.
  • Important Notes: Ensure accurate and complete documentation, including a detailed commercial invoice, to facilitate smooth customs clearance. Be aware of any specific regulations or restrictions related to your type of goods.

Canada:

  • Customs Authority: Canada Border Services Agency (CBSA)
  • The minimum threshold: Shipments valued at $20 CAD or less are exempt from duties and taxes. For shipments between $20 CAD and $3,300 CAD, duties are waived, but applicable taxes (GST or HST) are collected.
  • Important Notes: Provide a comprehensive commercial invoice with accurate details. Be aware of regional variations in taxes, as provinces may have different rates.

We would like to clarify that NUDIENT does not cover any duties or taxes; recipients are responsible for settling these as per the customs regulations in the destination countries.

All orders are shipped from our warehouse located in Sweden.

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